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Frequently Asked Questions

 

ARE YOUR IMAGES AVAILABLE FOR PURCHASE?

Absolutely! Click on any image within our galleries to open it in the shopping cart. From there if you click on the image again it will open up in a larger size for better viewing of details. Click off the image again and you can begin the 3 step process of choosing the medium for your print, the size of your print and any additional options. Make sure to check out the Wall Preview where you can change the size of your print, the room setting and the wall color to suit your preferences.  They will be carefully shipped right to your door and they all carry a 30 day money back guarantee. Feel free to contact us with any questions or concerns. Thank you for supporting a small business and an artist!

 

Who Prints Your Images?

For most of the images on this site, I use Bay Photo just outside Santa Cruz, California, USA because of their outstanding world-wide reputation for not only high quality, affordable prints, but for their amazing reputation in handling world-wide shipping. It is important to me and true to my vision that my images are able to get out into the world.  Certain images, in the Original Artwork or Limited Edition categories, I will print myself.

What is your shipping Policy?

My shipping is handled by Bay Photo, a professional print lab just outside Santa Cruz CA and I trust them to deliver your chosen artwork in a safe and secure manner. You will receive a confirmation email when your chosen artwork is shipped. We ship worldwide but please be aware of Import Duties that may be charged to you at your countries point of entry (these are not within our control and vary vastly between countries). 

What is your Policy on Returns/Exchanges/Refunds? 

I strive to provide you with a very clear picture of what you are ordering, with product description, ability to zoom into images and features like the wall preview and even live preview AR throughout the store and they are printed my one of the premiere photo labs in the country. If you are unsure, please contact me and I would be glad to help you through the process. So I have to insist all sales are final. Exceptions are made of course for the rare case any damage occurs during shipping or you receive the wrong product.  In this case just contact me and I will make arrangements for a replacement at no cost to you. To contact me just click on the contact link in the menu at the top or bottom of the page.

How can I keep up with your new work?

Thanks for asking and wanting to follow me and my work! You may choose to sign up for my e-newsletter. I will send out notifications of new releases, special offers and promotions once or twice a month. You may also choose to sign up to receive my blog articles on the story behind the image, nature photo tips, gear reviews, secret photo locations and more.  You can also follow me on Instagram (@willnoursephotography) or on Facebook (willnoursephotography).

What print medium do you recommend for your images?

This is truly based on your personal preference and the environment in which you wish to display your artwork. I can however share with you some general observations:

Fine art paper with matting and framing is the more traditional art look. This does an excellent job of showing all images well, especially black & white (white matting with a black frame works great for bnw images).  The Lustre, Pearl and Metallic paper types all have a bit of gloss to them, while the Matte and Watercolor papers do not.  Watercolor paper works best with images that are not highly detailed, but has a nice texture that works well with some images, particularly some of the desert abstract images in my Terra Incognita gallery.

Canvas mount images are done to replicate a 'painting' look and are great for images that are not showing a lot of detail, like landscapes and seascapes.

Metal and aluminum show dramatic colour best however intricate shades of green are difficult to render accurately in this medium. Acrylic are incredible for super vibrant images with elements of translucence and depth (water, long exposures). They can be more reflective, and you may choose low gloss versions of these.  Hope this helps and thank you for asking.

Are your images photoshopped?

All of my images have some form of correction or adjustment applied in what we call 'Post-Processing', but I rarely do any compositing of images or real transformation.  If I do, it will be clearly indicated in the comments about the image.

There are images on your Instagram and Facebook pages that aren't on here.  Can I buy one of them?

Sure!  Just drop me a note either via Direct Message on one of those platforms, or use the Contact Form on this page.  I'd be happy to do a special order!

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